Gentrack, a next-generation solutions provider for utilities, partnered with Tas Gas Retail (TGR) to enable a technology transformation and move their core billing and operations systems to the cloud.

This transformation will deliver a wide range of business benefits that will support TGR’s future growth objectives.

Tas Gas Retail General Manager Sarah Thurstans said: Achieve future growth targets.

“Our growth ambitions require partners who can help us deliver superior customer service, mitigate risk, and enable innovation at pace. It is a company that supports

TGR prides itself on customer service and is migrating its back-end systems to cloud-based agile systems on Amazon Web Services (AWS). TGR not only cuts response times from days to minutes, but also dramatically improves this key metric by gaining powerful data insights to drive more targeted sales and marketing campaigns. can be improved.

TGR entered the natural gas market after full retail competition was introduced in 2003. The company supplies natural gas to over 10,000 of his customers in the Tasmanian and Victorian regions. Tasmania’s largest gas retailer with approximately 65% ​​share of the residential and commercial market.

Backed by next-generation technology and extensive utility experience, the Gentrack team worked with TGR and its system integrators to deliver TGR’s Digital Customer Engagement Platform.

Continuous improvement and development enable rapid innovation and support a sustainable energy transition through rapid release cycles. This accelerates time-to-market for new products and services and helps support future growth goals across a range of utility services.

Gentrack Australia General Manager Mark Humphreys said: We share a common purpose to help lead Australia’s transition to a cleaner energy future.

“We are proud to support the role TGR is playing in developing new technologies such as green hydrogen to enable a more sustainable energy era.”

About Tasgas

Tas Gas Holdings is Tasmania’s leading natural gas company with expertise in gas transportation, distribution, transport and retail.

With offices in Launceston and Hobart and operations spanning Tasmania and rural Victoria, Tas Gas will meet the current and future needs of its customers and support Australia’s transition to a clean energy future. have a clear vision.

As part of future energy pathways, Tas Gas is exploring the potential of hydrogen and other green gases. The company wants to work with the community so they can continue to provide safe, reliable and continuous fuel to their customers.

Tas Gas is the parent company of Tas Gas Retail, Tas Gas Networks (TGN), Gas Pipeline Victoria (GPV), Regional Energy Victoria (REV) and Gas Networks Victoria (GNV). Tas Gas is owned by Infrastructure Capital Group (ICG).

About Gentrack

Gentrack designs, builds and delivers high-performance, cloud-first billing and customer experience solutions at the heart of major utilities and airports around the world.

Our customers lead some of the world’s most deregulated and innovative markets. A trailblazer of innovation and the most precious thing on earth, he drives effective transformation in the management and provision of two resources. energy and water.

This sponsored editorial is brought to you by Gentrack. For more information, please visit https://www.gentrack.com/.


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